Practice Management

Mrs Tracy Haslam (f)

Tracy is the Practice Manager. She has worked within the NHS for 19 years at Swan Lane Medical Centre.  Tracy has had a number of roles within the practice including medical receptionist, medical secretary & finance, wages & pensions administrator and Assistant Practice Manager.   She took over as Practice Manager on 1st April manages the business aspects of the practice. 

Mrs Anne Czajkowski (f)

Anne is our Assistant Practice Manager.  She has been a member of the Swan Lane Medical Centre practice team for 30 years working as IM&T Manager for many years.  She took over the role of Assistant Practice Manager from 1st April 2019 working along side the Practice Manager.


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
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